The Bobbin Shop Ordering Information

Ordering information

European Countries Important Please Read

European Customers Statement:
I feel, as a responsible supplier, it is my duty to inform all my EU costumers of the new charges you MAY face when ordering my bobbins from the UK after Brexit happened on 31st December 2020.

Your country WILL now impose VAT, Handling fees and possible import duties on you. These rates seem to differ from county to country. It is your responsibility to check what your own country may charge.

I am still very happy to accept your order if you are prepared to pay these charges, if they are incurred.

I cannot accept returns in this situation, as all bobbins are made to order.

Hopefully the UK and EU politicians can resolve this soon.

My business is small and therefore does no charge VAT on the prices you see and pay for on the website.

Shipping & Delivery
Loyalty Points
Privacy & Security
Returns & Replacements
Ordering
Payment
Taxes
Viewing Orders
Contact Information

Delivery Times
Please Note
Although I keep many bobbins in stock. The majority of orders will need to made up up for you. This takes time. I do keep a lot of bobbins in stock, but..... With 70 different bobbin designs which can contain, 9 different bobbins choices, 3 different material choices and up to 28 different painted designs in anyone product. The chances of having in stock what you want could be slim! There is only myself and my artists to make up all my products, all (except the continental styles of bobbins) are made up and painted by hand.
If you need the bobbins for a certain date then always call me first on 01373 812023 or use the contact form THIS WILL AVOID ANY DISAPPOINTMENT. Thank you Chris

Delivery Costs, these are approximate and will be shown in your shopping basket

UK orders

Orders for delivery within the UK are sent by Royal Mail First Class Post.

First class: Total compensation of £20 if lost by Royal Mail, Not trackable
Recommended for orders up to £20

£1.60 for up to 10 bobbins, Delivery time is 2-5 days *
£2.10 for 11-20 bobbins, Delivery time 2-5 days. *
£2.70 for 20 + bobbins, Delivery time 2-5 days. *
* from when the bobbins are in stock or the order completed.

Royal Mail Tracked 24: 24hr deliver, trackable and up to £100 insurance

Recommended for orders up to £100, I suggest you choose Royal Mail Tacked 24, to insure the value of your order while its is in the delivery system. If you do not choose this option and your order is lost or damaged in the postal system. Any losses over the £20 will be not be covered by the bobbinshop.com

£4.25 for 1-50 bobbins, Delivery time 24hrs *
* from when the bobbins are in stock or the order completed.

Royal Mail Special Delivery, next day by 1pm + Insured up to £500:

Recommended for orders over £100 I suggest you choose Royal Mail Special Delivery, to insure the value of your order while its is in the delivery system. If you do not choose this option and your order is lost or damaged in the postal system. Any losses over the £20 will be not be covered by the bobbinshop.com

£7.50 for up to 50 bobbins, Delivery time is 1 day *
£8.50 for 50+ bobbins, Delivery time 1 day. *
* from when the bobbins are in stock or the order completed.

Orders for delivery outside the UK are sent by Royal Mail Airmail,

Air Mail Europe

£3.50 for up to 10 bobbins, Delivery time is 5 - 14 days *
£5.50 for 11-20 bobbins, Delivery time 5 - 14 days.*
£7.50 for 21 + bobbins, Delivery time 5 - 14 days. *
* from when the bobbins are in stock or the order completed.

Royal Mail Signed or Signed & Tracked for (Insured to £250):

For orders over £20, I suggest you choose Royal Mail Signed or Signed and Tracked to insure the value of your order while its is in the delivery system. If you do not choose this option and your order is lost or damaged in the postal system. Any losses over the £20 will be not be covered by the bobbinshop.com

£10.00 for up to 10 bobbins, Delivery time is 5 - 14 days *
£12.50 for 11+ bobbins, Delivery time 5 - 14 days. *
* from when the bobbins are in stock or the order completed.

Air Mail Rest of the World

£4.50 for 1-10 bobbins, Delivery time 5 - 14 days.*
£6.50 for 11-20 bobbins, Delivery time 5 - 14 days.*
£8.50 for 21 + bobbins, Delivery time 5 - 14 days. *
* from when the bobbins are in stock or the order completed.

Royal Mail Signed or Signed & Tracked for (Insured to £250):

£12.00 for up to 10 bobbins, Delivery time is 5 - 14 days *
£14.50 for 11+ bobbins, Delivery time 5 - 14 days. *
* from when the bobbins are in stock or the order completed.

Loyalty Points

You get 1 point per £1 spent, Each point is worth £0.02 You must have at least 50 points before you can take the discount off your next shopping cart total. In the event of this shop closing all points will be lost. I reserve the right to change the monetary value of a point.

Privacy & Security

The bobbinshop.com has a SSL certificate supplied by RapidSSL please note the https and padlock in the URL address bar on all pages and checkout.

After clicking on the checkout button in the shopping cart you will be redirected to my payment gateway which is run by Sage Pay all your details are encrypted and protected. I do not pass on your contact details to any third parties. I am listed on the Data Protection Register
Organisation name: Mr Christopher Paul Parsons
Registration Reference: A8010246

Returns & Replacements

All my bobbins are made to a very high standard. However if there is a problem upon receiving your order then you can return them to me within 14days of you receiving your order and then 14 days for the goods to get back to me, you are responsible for all return delivery costs. Commemorative orders where there are no mistakes on our part are not able to be returned.

Ordering

I do keep a lot of bobbins in stock, but. With 70 different bobbin designs which can contain, 9 different bobbins choices, 3 different material choices and up to 28 different painted designs in anyone product. The chances of having in stock what you want could be very slim!

Therefore most of the orders will need to be up. There is only myself and my artists to make up all my products, all except the continental styles of bobbins are made by hand and the artwork is painted by hand.

If you need your order by a particular date then please contact me for delivery times before placing a order.

Payment Methods

You can use the "Change Currency" function listed under the shopping basket in the top right of the web site. Click on the currency of your choice, this will show my prices in most of the major currency's so you have a idea of my costs in your own currency. However when you pay at checkout the total amount will be converted to "Pounds Sterling GBP" at the exchange rate at that particular moment. I accept the following cards and methods.

Visa,
Visa Debit (Delta)
Visa Electron
Mastercard
PayPal
American Express

Taxes

You the customer, are responsible for all costs/taxes you may incur when importing your order to your country. Along with any charges made by your bank for use of your payment card. My business does charge VAT.

European Customers PLEASE Note:
Your country WILL now impose VAT, Handling fees and possible import duties on you. These rates seem to differ from county to country. It is your responsibility to check what your own country may charge.

I am still very happy to accept your order if you are prepared to pay these charges, if they are incurred.

I cannot accept returns in this situation, as all bobbins are made to order.

Hopefully the UK and EU politicians can resolve this soon.

My business is small and therefore does no charge VAT on the prices you see and pay for on the website.

Viewing Orders

All my bobbins can be viewed at my home address by appointment only. Telephone 01373 812023. 4 Lilac Cottages, Highbury Street, Coleford, Radstock, Somerset BA3 5NL, United Kingdom.

Contact Information

thebobbinshop.com is owned and run by:

Lace Bobbins By Chris Parsons
4 Lilac Cottages,
Highbury Street,
COLEFORD
Radstock
Somerset
BA3 5NL
United Kingdom
Tel 01373 812023